Returns & Refunds
- User cannot cancel the order after the payment.
- Aganazhigai has the right to cancel the order if product is out of stock or unavailable.
- Refunds for the cancelled orders will be done as per our refund policy.
Buyer of the products can ask for return / replacement of the products subject to the following
- Only defective/damaged products will be accepted for returns/replacements.
- User must bring it to the notice of our customer service within 24 hours of receiving the product.
- Only those products will be eligible for return policies which are received by us within 7 working
of the date of delivery.
- Aganazhigai retains the rights to examine whether the product returned is defective/damaged and
the verification we will either reship/replace the product to the customer.
- In case product is defective or damaged then we will replace and reship the product to the same
address of the customer subject to the availability of the stock of the product.
- In case the returned product is not defective/damaged then the customer will be informed about the
and the same product will be reship to the shipping address of the order. In this case customer will
have to bear the shipment charges.
- Only those products which are returned from the customers as per the acceptable return policy and
which the replacement is not possible will be eligible for refunds.
- If the product stock is unavailable then a request for the refund will be initiated and the same
be informed to the customer through registered email.
- In case the payment mode of the order is Online (Credit Card/Net Banking) the amount will be
the same card/bank account.
- In case the payment mode of the order is offline (COD/VPP/Cheque/DD/any other offline payment mode)
mode of refund will be through Cheque.
- Refund cheques will be sent to the billing address of the particular order.
- Refund will be initiated within 2 working days from the date of request of refund.
- Refund will be done without the shipping cost for the Inernational Parcels, if it is returned.